Terms of Service

These terms govern your use of Towify (“Towify”, “the platform”), a software service for towing and roadside-assistance operators provided by ILIOS Trading (PTY) Ltd (“we”, “us”), a company registered in South Africa. By creating an account you agree to them on behalf of the organisation you represent.

1. The service

Towify is a subscription platform for managing towing operations: dispatch, job and fleet management, driver and owner mobile apps, customer records, invoicing, vehicle storage tracking and reporting. We provide the software; you remain responsible for your operations, your compliance with the laws that govern them, and the accuracy of the data you enter.

2. Accounts and users

• You must provide accurate organisation and billing details.
• Each person in your organisation uses their own login. You are responsible for the actions taken under your organisation’s accounts and for removing access when staff leave.
• You may not use the platform for anything unlawful, or attempt to disrupt or gain unauthorised access to it.

3. Fees and billing

• Pricing is per user per month, in South African Rand, exclusive of VAT, at the graduated rates published on this website. Every accepted login in your organisation counts once — owners, dispatchers, drivers and gate staff alike. Pending invitations are not counted.
• Subscriptions are billed monthly in advance against your saved card. The amount is recalculated from your team size on each billing date, and we email you a reminder before every renewal.
• A VAT tax invoice is issued for every successful charge.
• New organisations receive a 30-day free trial. No card is required for the trial and nothing is charged during it.
• You can subscribe at any time during the trial without losing the rest of it: the first charge is on the day the trial ends. If the trial ends without a subscription, your account becomes read-only on the same terms as section 5 until you subscribe.

4. Cancellation

You may cancel at any time from Settings › Billing. Cancellation takes effect at the end of the period you have already paid for: you keep full access until that date and are not charged again. See our Refund & Cancellation Policy.

5. Non-payment

If a renewal charge fails we retry over several days and tell you each time. If it remains unpaid, your account becomes read-only: creating new work is paused, but jobs already under way can be completed, vehicles can be released from storage, and your team keeps access to existing records. Nothing is deleted because of non-payment, and full access returns as soon as payment goes through.

6. Your data

The operational data you enter — jobs, customers, invoices, photos, documents — belongs to your organisation. We process it only to provide the platform, as described in our Privacy Policy. You are responsible for having the right to store the personal information you enter about your own customers.

7. Availability and changes

We work to keep the platform available and continuously improve it, and features may change over time. We may perform maintenance, and we will use reasonable efforts to minimise disruption. The mobile apps are designed to keep working offline and synchronise when signal returns.

8. Liability

To the maximum extent permitted by law, the platform is provided “as is”, and our total liability arising out of or related to the service is limited to the subscription fees you paid us in the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.

9. General

These terms are governed by South African law. We may update them from time to time; material changes will be notified to the account owner by email. Questions: info@towify.co.za.