Refund & Cancellation Policy

1. The free trial

New organisations get a 30-day free trial with no card required. Nothing is charged during the trial, so there is nothing to refund — if Towify is not for you, simply stop using it. If you subscribe during the trial, your first charge is on the day the trial ends, not the day you subscribe. If the trial ends without a subscription, the account becomes read-only (see section 5) until you subscribe; nothing is deleted.

2. How billing works

Subscriptions are billed monthly in advance, per user, in South African Rand. The amount is recalculated from your team size on each billing date, and we email the account owner a reminder before every renewal so no charge is ever a surprise.

3. Cancelling

Cancel any time from Settings › Billing — no phone call, no notice period. Cancellation takes effect at the end of the period you have already paid for: you keep full access until that date, and you are not charged again. We do not issue pro-rata refunds for the unused part of a billing period, because your access continues for the whole of it.

4. Billing errors

If we ever charge you incorrectly — a duplicate charge, or an amount that does not match your team size and the published rates — tell us at info@towify.co.za and we will refund the difference in full, to the card charged, once verified. Refunds are processed through Paystack and typically reflect within 5–10 business days depending on your bank.

5. Failed payments

If a renewal charge fails we retry over several days and email you each step. Your account is never locked over a failed payment: at worst it becomes read-only — new work is paused while jobs already under way can be finished and vehicles released — and everything returns the moment payment goes through. Nothing is deleted.

6. Your statutory rights

Nothing in this policy limits any right you have under the Consumer Protection Act or other applicable South African law.